Support
Questions, problems, or feedback about WHAWIT — here is how to reach us.
Email support
Email is our primary support channel. Write to [email protected] with a description of the issue — include your organization name and, when relevant, the incident or monitor involved. We answer every message, with a first response within 1 business day. This is also where to raise a support ticket: every email opens one, and we follow up on the same thread until it is resolved.
Documentation
Setup guides, integration walkthroughs, and on-call configuration live at docs.whawit.ai. For the current state of your own incidents, monitors and notification channels, sign in to the app at app.whawit.ai.
Microsoft Teams app
The WHAWIT app for Microsoft Teams posts incidents into a Teams channel as they escalate, as cards you can acknowledge, snooze, resolve or assign without leaving the conversation. It requires an active WHAWIT account. Support for the Teams app goes through the same channel: [email protected]. Setup instructions are in the Microsoft Teams guide.
Mailing address
WHAWIT, Inc.
131 Continental Dr, Suite 305
Newark, DE 19713, USA